Frequently Asked Questions

Everything you need to know about your Unze shopping experience

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our courier partner's website to monitor your shipment's progress.

What is your return and exchange policy?

We offer a 30-day return and exchange policy for all unworn items in their original packaging. Please ensure the tags are intact and you have the original invoice.

What payment methods do you accept?

Unze accepts all major credit and debit cards, PayPal, and Cash on Delivery (COD) for eligible regions to ensure a seamless checkout process.

How do I find the right shoe size?

We provide a detailed size guide on every product page. We recommend measuring your foot length and comparing it against our chart to ensure the perfect fit.

Do you offer international shipping?

Yes, Unze ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and are calculated at checkout.

Are the colors of the products accurate?

We strive to display our products as accurately as possible. However, due to different screen calibrations and lighting, slight variations in color may occur.